NTT DATA has been named a Leader in the NelsonHall NEAT vendor evaluation for Salesforce Services for the fifth time in a row.
NelsonHall's latest Salesforce Services profile highlights NTT DATA's investments in Agentforce, Data 360, MuleSoft and industry-specific AI solutions. NTT DATA combines consulting, implementation, data strategy, integration and managed services, including Salesforce Outsourcing Service Provider (OSP) capabilities, to help clients move from AI exploration to scaled production deployments.
NTT DATA's Agentic AI Services help enterprises identify high-value Agentforce use cases, define expected business outcomes, validate solutions through proofs of concept and expand successful deployments.
NTT DATA applies Agentforce across offerings including customer service, sales, marketing, commerce and revenue management. NelsonHall's profile cites an insurance solution that uses AI agents to automate renewal reminders and policy updates while providing personalized guidance. NTT DATA also uses MuleSoft to connect clients' Salesforce instances with ERP, contact center and other enterprise platforms, enabling AI to operate across end-to-end business processes.
Gaurav Parab, Principal Analyst, IT Services, NelsonHall, said: "NTT DATA continues to evolve its Salesforce offering beyond traditional CRM implementation, with investments across Agentforce, Data 360, MuleSoft, and industry-specific capabilities. Its strategy aligns with Salesforce's platform roadmap and the growing enterprise demand for integrated data, AI, and business process transformation, supported by a combination of consulting, implementation, integration, and ongoing operational services."
"This recognition reflects our ability to combine Salesforce expertise, industry knowledge and responsible AI innovation," said Minoru Umehara, Representative Director and Senior Executive Vice President at NTT DATA Group Corporation. "By bringing together Agentforce, trusted data and enterprise integration, we help clients move beyond isolated AI pilots and deliver measurable business outcomes at scale."
