I hope that the insurance company where my contact point is working for will use the customer journey mapping process to define an appropriate action plan so that they will benefit from the tremendous work they have done
• [1] HSF Research Drive business operations transformation in your organization with RPA by augmenting your Workforce – Not Replacing
• [2] Forbes Accelerating Business Value With Intelligent Automation The 2019 Kofax Intelligent Automation Benchmark Study
The benefit of the digital transformation of the administration lies not only in the optimization of procedures but also in the capacity to measure results How much will be saved on paper, maintaining offices and travel thanks to these changes?